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Privacy Policy

Last Updated: January 1, 2026

CustomerTrackr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform (the "Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

1.1 Information You Provide to Us

We collect information that you provide when you:

  • Create an Account: When you register for an account, we collect your email address, company name, and other information necessary to set up your account
  • Use the Service: We collect information you enter into the Service, including customer contact information, company details, notes, and other data you choose to store
  • Make Payments: When you subscribe to our Service, payment information is collected and processed by our third-party payment processor, Stripe. We do not store your credit card information on our servers
  • Contact Us: When you contact us for support or with questions, we collect your name, email address, and the content of your message
  • Update Your Profile: We collect information you provide when updating your account profile or settings

1.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • Usage Data: Information about how you access and use the Service, such as pages viewed, features used, and time spent on the Service
  • Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers
  • Log Data: Server logs that may include your IP address, browser type, pages visited, time and date of visits, and other diagnostic data
  • Session Information: Information stored in session cookies to maintain your login state and preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your subscription and manage your account
  • Send you service-related communications, including account updates and support responses
  • Monitor and analyze usage patterns and trends to improve the Service
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and enforce our Terms of Service
  • Respond to your inquiries and provide customer support

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies are small data files stored on your device that help us provide and improve the Service.

Types of Cookies We Use:

  • Essential Cookies: Required for the Service to function properly, including authentication cookies that maintain your login session
  • Preference Cookies: Remember your preferences and settings, such as your color scheme preference
  • Analytics Cookies: Help us understand how visitors interact with our website through services like Google Analytics

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4. Third-Party Services

We use third-party services that may collect, process, and store information about you:

  • Stripe: We use Stripe to process payments. When you make a payment, Stripe collects and processes your payment information. Stripe's use of your information is governed by their Privacy Policy. We do not store your credit card information on our servers.
  • Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics may collect information about your use of our website. You can learn more about how Google uses data at Google's Privacy Policy.
  • Sentry: We use Sentry for error tracking and monitoring to help us identify and fix technical issues. Sentry may collect information about errors and performance issues. Learn more at Sentry's Privacy Policy.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, analytics, and error monitoring. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of our users or others, including fraud prevention and credit risk reduction.
  • With Your Consent: We may share your information with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS
  • Secure password storage using industry-standard hashing algorithms
  • Regular security assessments and updates
  • Access controls limiting employee access to personal information on a need-to-know basis
  • Session management and secure cookie handling

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please use a strong password and do not share your account credentials with others. If you believe your account has been compromised, please contact us immediately.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: You can access and review your personal information by logging into your account and visiting your profile settings page.
  • Correction: You can update or correct your personal information through your account settings or by contacting us.
  • Deletion: You may request deletion of your account and personal information by contacting our customer support team. Note that we may retain certain information as required by law or for legitimate business purposes.
  • Data Portability: You may request a copy of your data in a structured, machine-readable format.
  • Opt-Out: You can opt out of certain communications by following the unsubscribe instructions in our emails or by contacting us.

To exercise these rights, please contact us through our contact page. We will respond to your request within a reasonable timeframe.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

11. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page.

14. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Privacy Policy or our privacy practices shall be resolved in accordance with our Terms of Service.