Found something that isn't working, or have a question or an idea? Click Report a Bug at the bottom of any page in the app. It opens the Feedback and Bug Reports form with that page already filled in.
Send a Report
- On the page with the problem, click Report a Bug at the bottom. The form opens in a new tab.
- Check the Page: it's the page you came from.
- Enter a short Summary, like "Payment not saved".
- In Message, describe what you did, what you expected and what happened instead. For a problem, list the steps that lead to it.
- Check your Name and Email, so we can reply.
- Click Submit.
The report also tells us which browser and device you used, which helps us see the problem too.
Before You Report a Problem
- Reload the page: the problem may be gone.
- Log out, close your browser and log back in.
- Try a private window (Chrome, Edge, Firefox, Safari) or another device, to see if it only happens in one place.
- Check Status at the bottom of the page in case CustomerTrackr is down.
What Makes a Good Report
- One problem per report.
- The exact steps, so we can make it happen too.
- Any error message, word for word.
- The customer or order number it happened on, if any.
What Happens After
We read every report. We reply by email when you asked a question or we need more details, and fixes appear in the release notes.