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Cancellation Policy

Last Updated: January 1, 2026

We make it easy for you to cancel your account. This policy explains how to cancel your CustomerTrackr account and what happens when you do.

How to Cancel Your Account

Account owners can cancel their CustomerTrackr account by contacting our support team. Please include your company name and the email address associated with your account in your cancellation request.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us, and we'll reach out to any current account owners at the email addresses we have on file.

What Happens When You Cancel Your Account?

Once you cancel your account, you will continue to have access until the end of your current billing period. After your billing period ends, you will no longer be able to access your account, so make sure you download or export everything you want to keep beforehand.

We'll permanently delete the content in your account from our servers 30 days after cancellation, and from our backups within 60 days. Retrieving content for a single account from a backup isn't possible, so if you change your mind you'll need to do it within the first 30 days after cancellation. Content can't be recovered once it has been permanently deleted.

Billing After Cancellation

We won't bill you again once you cancel. You will be responsible for payment through the end of your current billing period. We don't automatically prorate any unused time you may have left, but if you haven't used your account in months or just started a new billing cycle, contact us for a fair refund. We'll treat you right.

For more information about refunds, please review our Refund Policy.

Free Trial Accounts

After your 30 day free trial expires and you haven't upgraded to a paid plan, your account will be placed on hold after your trial expires. Your data will not be deleted while your account is on hold. You can upgrade to a paid plan at any time, or you can cancel your account if you no longer wish to use CustomerTrackr.

CustomerTrackr-Initiated Cancellations

We may cancel accounts if they have been inactive for an extended period:

  • For trial accounts: 30 days after a trial has expired without being upgraded
  • For frozen accounts: 180 days after being frozen due to billing failures
  • For free accounts: After 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service.

Exporting Your Data

Before canceling, we recommend exporting any data you want to keep. You can access and download your data through your account settings. If you need assistance exporting your data, please contact us and we'll be happy to help.

Questions About Cancellation?

If you have questions about canceling your account or need assistance, please contact us. We're here to help.

For more information, please review our Terms of Service, Privacy Policy, and Refund Policy.