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What Is The Difference Between Customer And Order Notes?
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Customer notes are used when you want to note something specific to that customer. An order note would be used in cases where the information only makes for that particular order. In both cases, you can add multiple notes to each type.
If you find yourself needing information that would pertain to many customers orders, then you should use the customer notes field. However, if it is specific to just that one order, an order note would do.