If a charge doesn't look right, or you meant to cancel before it, send us a refund request through the Contact Us form. We review every request and answer by email.
Request a Refund
- Open the Contact Us form.
- Enter your name and the email address of your account.
- In Message, include your company name, the date and amount of the charge, and why you're asking for a refund.
- Click Send.
You can find the date and amount of each charge under Invoices on the Settings > Billing page (admin access required).
When We Give Refunds
For example, a charge for a new month you meant to cancel, or months you didn't use the account after you forgot to cancel. Our Refund Policy lists the cases for a full or a partial refund.