How Do I Cancel My Plan?

To cancel your plan, the account owner sends us a request through the Contact Us form. We cancel it for you and confirm by email, and you won't be charged again.

Cancel Your Plan

1. Open the Contact Us form.
2. Enter your name and the email address of your account.
3. In Message, ask to cancel and include your company name.
4. Click Send.

We can only cancel at the request of the account owner. See the Account Ownership Policy.

What Happens Next

• You keep access until the end of the billing period you've paid for.
• Export anything you want to keep before then: see How do I export my customer and order data?
• Your data is deleted 30 days after the cancellation. Until then, we can restore your account if you change your mind.

The full details are in our Cancellation Policy. Need fewer users instead? You can change your plan yourself.