How Do I Cancel My Account?

To cancel your account, the account owner sends us a request through the Contact Us form. Include your company name and the email address of your account, and we confirm the cancellation by email.

Before You Cancel

• Export your data: download your customers and orders first. See How do I export my customer and order data?
• Need fewer users? You can change your plan instead.
• Someone leaving? Turn off one user's access instead. See How do I add or remove users?

Cancel Your Account

1. Open the Contact Us form.
2. Enter your name and the email address of your account.
3. In Message, ask to cancel and include your company name.
4. Click Send.

You keep access until the end of the period you've paid for, and you won't be charged again. Your data is deleted 30 days after the cancellation. The full details are in our Cancellation Policy.